Standard or Advanced Global Service... the choice is yours

We offer you two kinds of service programs: an Advanced and a Standard Service Program.

Advanced Service Program

This program offers the advantage of fully comprehensive aftercare wherever in the world a machine is located. Because machines are pre-registered in a database, details are available to the nearest service-support centre, which is able to plan maintenance requirements before they arise and give assistance directly and promptly upon notification of any emergency requirement. Moreover, maintenance is tailored to individual requirements so that the parts you need are just a short distance away.

• Global network and coverage
• Response within 24hrs
• Local service support
• Enhance your business opportunities
• Local service centre already knows customer and what equipment is installed
• Direct support without any involvement of third parties
• Customised service support
• Machine warranty available
• Maintenance consulting and other advanced programs available

Standard Service Program

Upon notification of a breakdown by the OEM, Yaskawa Engineering Europe engage to contact the nearest Yaskawa service centre, which approaches the user and provides direct support to solve the problem. In the case of product warranty, the on-site service or in-house repair is free of charge.

• Global network and coverage
• Fast response
• Local service support
• Enhances local market sales